Help & Support

How do I create a Digital Pet ID?

In the app, tap 'Add Pet' and fill in your pet's details. A unique QR code is generated instantly.

What does someone see when they scan my pet's QR code?

Only what you allow — you control each public field from your pet's profile.

My pet is lost — what do I do?

Open your pet's profile and tap 'Mark as Lost'. Nearby users are alerted and your pet's public page shows the alert.

Can I disable the QR code?

Yes — turn it off anytime from your pet's QR screen. The public page then shows it as inactive.

How do I delete my account?

Profile → Delete Account in the app, or see our Data Deletion page.